fbpx

Return and Warranty Terms

 

Definitions of Product Conditions:

 

  1. Surplus Sealed Package (SSP):
    • Definition: Unused, in original factory-sealed packaging.
    • Note: The packaging may have markings, signs of discolouration or wear with an older date code and/or require firmware or hardware revision.
  2. Surplus Open Package (SOP):
    • Definition: Unused, packaging opened or missing factory seal.
    • Note: The product may be in replacement packaging, with signs of discoloration or wear. These items may be an older version or design.
  3. Surplus No Box (SNB):
    • Definition: Unused, repackaged by 4D Controls.
    • Note: May not include manual(s) or other accessories normally supplied with SSP or SOP. Products in this category may be part of an older series, style, weathered, or discoloured.
  4. Used in 4D Controls Packaging (UPP):
    • Definition: Previously used, tested, and repaired by 4D Controls.
    • Note: Packaged in 4D Controls packaging, may not include documentation and accessories normally supplied with SSP or SOP. Products in this category may be part of an older series, style, weathered, or discoloured.
Non-Warranty Returns:

 

  • If dissatisfied with any SOP, SNB, or UPP product, returns are accepted within 60 calendar days of the invoice date.
  • A 30% restocking fee will apply to all non-warranty returns.
  • 4D Controls does not accept returns based on the date manufactured or the cosmetic condition of the product or packaging.
  • Refunds for SOP, SNB, or UPP products will be issued only upon receipt and testing.
  • SSP, SOP, and SNB products are subject to the return policy of the source from which the part was obtained. The ability to return items will vary.
  • Items must be returned in purchased condition and shipped back to the branch where the part was purchased.
Warranty Claims:

 

  • Purchases are covered by the 4D Controls 2-Year Warranty.
  • 4D Controls warrants that goods sold will be free from defects in materials and workmanship for two years from the invoice date.
  • All warranties are provided by 4D Controls, not the manufacturer, and are non-transferable without prior written consent.
  • Freight and rush fees for goods returned under warranty claims are the customer’s responsibility.
  • Items must be shipped back to the branch where the part was purchased.
  • 4D Controls’ obligation is limited to repair or replacement of any such good, or crediting the customer’s account if the good cannot be repaired or replaced.
  • Any warranty claim must be received before the end of the warranty period, together with the return of the good within this same period.
  • This warranty is given in lieu of any other warranties, either express or implied, including merchantability, fitness for a particular purpose, and/or non-infringement. In no event shall 4D Controls be liable for any damages except actual damages up to, but not exceeding, the amount paid for the particular equipment. Further, 4D Controls shall not be liable for any special damages, including consequential damages, incidental damages, lost profits, or lost revenue.

 

4D Controls is not affiliated with or authorised by the manufacturer to act as a distributor of these products unless explicitly stated. As a result, items purchased from 4D Controls Pty Ltd are not covered under the manufacturer’s warranty. However, your purchases are covered by the 4D Controls 2-Year Warranty.

For more details, please visit our Terms and Conditions.